Incident Response Retainer

When ransomware strikes, swift and decisive action is required to isolate the malware, remove attackers, and secure your environment. One of the key advantages of the Retainer (beyond 24/7 expert availability) is the time saved on setup tasks — contract negotiations, briefings, and access provisioning are already taken care of, allowing us to start investigating immediately.

As your trusted security partner, we are already familiar with your company’s infrastructure and critical assets, enabling a faster, more precise response while minimizing the risk of errors.

Our incident response team rapidly processes and analyzes the situation, giving you clear guidance in each step of the Incident Response process and peace of mind in critical moments.

Cyber espionage is a common, yet extremely complex threat. Espionage cases require a far more delicate and strategic approach than other cyber incidents, as every investigative step risks alerting the attacker and triggering a counter-response. Successfully removing the intruder demands a coordinated and comprehensive strategy to eliminate all access points without tipping them off.

This involves simultaneous actions, such as identifying and removing persistence mechanisms and isolating compromised systems to contain the threat.

Having experts guide this process is crucial. With our Incident Response Retainer, your organization has immediate access to seasoned incident handlers who can navigate the complexities of cyber espionage, safeguarding your critical assets, reputation, and long-term financial stability.

At Hunt & Hackett, we have observed a discernible increase in Business Email Compromise (BEC) in recent years. These attacks typically involve cybercriminals gaining unauthorized access to internal email accounts, often through phishing, credential theft, or exploiting vulnerabilities. Once inside, attackers monitor communications, impersonate key personnel, and manipulate conversations to authorize fraudulent transactions, redirect payments, or extract sensitive information. 

An Incident Response Retainer provides your organization with immediate access to our experts who specialize in responding to BEC incidents. Incident handlers can quickly identify compromised accounts, trace attacker activity, and secure your email environment to prevent further damage. They can also offer guidance to mitigate the risk of future BEC attacks, such as making changes to your organization's payment processes or implementing hardware-based authentication measures.  

The NIS2 Directive mandates stricter cybersecurity measures for organizations in a range of sectors. To comply with these measures, organizations are implicitly expected to: 1) Be prepared to deal with cyber security incidents; and 2) Conduct efficient incident investigations.

Among the changes, incident reporting timelines are becoming significantly shorter than those laid out by the original NIS Directive. Organizations will now have to submit an early warning within 24 hours, a more detailed incident notification within 72 hours, and a final report, including a root cause analysis, within one month. These requirements implicitly necessitate on-demand incident response capabilities.